Damaged or dead on arrival
If a product arrives damaged, or does not work when first switched on, tell us within 7 days of delivery. We collect the unit and deliver a replacement free of charge.
Change of mind
Unused products in their original, undamaged packaging with all tags, accessories and cards can be returned within 7 days of delivery. Delivery charges for the return are deducted. Products that have been installed or used cannot be returned under this clause.
What cannot be returned
- Products bought on promotion or clearance, unless faulty.
- Products without the original invoice.
- Products damaged by misuse, voltage fluctuation, or installation by anyone other than WAVES.
Refunds
Where a replacement is not possible, a refund is made by bank transfer within 10 working days of the unit reaching our warehouse. For cash-on-delivery orders no money changes hands until you have received the product, so a cancelled order before delivery costs nothing.
Cancelling an order
You can cancel at any time before dispatch by messaging us on WhatsApp with the order number. If an order is refused after it has reached your city, the delivery charge is payable.
How to start a return
- Message us on WhatsApp or use the contact form with your order number and photos of the problem.
- We confirm the pickup date, usually within 2 working days.
- Pack the unit in its original packaging and keep the invoice ready for the courier.
Last updated 17 Oct 2026